Frequently Asked Questions

Have you questions about getting started? See our FAQ below. For more detailed information please visit our help centre.



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FAQ

General


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What are Tradebot & Leadcatcher?

They are chatbots that have simple, pre-designed, automated conversations with potential clients. There is some customisation for your business (Business Name, The Services You Offer, etc). 

Where can I use your chatbots?

Our chatbots can be installed on your website by placing some code on it once you have answered some questions about your business. It’s easy to do, and you can automatically send the code and the install details to your website designer after you have added your details. You don’t need to be a techie! Find out more at our HelpCentre. You can also use the bots on your WhatsApp, email, and SMS.

What do I need to do to get started?

To start your 30-day free trial, simply click the start button. You’ll have to answer 12 quick questions about your business (mainly about the services you offer), and this will take about 10 minutes. We will then build your customised bot, and provide you with all the info you need to get it live. You can easily share the install details automatically with your website designer and they will have it installed in two minutes.

What makes your service different to other chatbots?

We work exclusively with small businesses who want a simple way to get more leads from their website and to save time on admin. Our products are built to work for most trades, contracting and services businesses. You can customise the name and services offered by your Tradebot chatbot, but that’s it. This customisation meets the needs of 95% of small businesses, who don’t want to spend the time or money to build a customised chatbot with features they’ll never use.

Can I get a personalised or customised Tradebot?

All of our chatbots are personalised with your business name in the greeting for all website visitors, and customised to include the services you offer. For customise chatbots please get in touch directly to discuss your needs.

Do I need to sign a contract?

No! After your 30-day free trial you can move to a rolling monthly plan. You can cancel this at any time. Our billing is managed through Strip so you can be assured of a great, seamless finance and billing experience.

How many chats or leads do I get?

We don’t sell leads. Our customers get unlimited chats per month. Chats are based on the number of website visitors you have, and where else you use Tradebot & Leadcatcher. Most of our customers get a 15-20% increase in website leads per month, and save 1 hour per week of admin time!

What is the difference between your chatbots?

Tradebot One is our most basic chatbot, and collects website leads only. This chatbot will collect contact & job details from website visitors, and send these to you in a simple email report. This chatbot will be retired in 2021

Leadcatcher is our more advanced chatbot. It can detect when a user is going to abandon your site, collect reviews and feedback for your site, transfer live chats to WhatsApp, and gives you access to a detailed dashboard where you can manage your chatbot account.

Our Bespoke chatbots are just that. If you feel your business needs more than a customised script, get in touch. To be upfront, we find most businesses don’t need anything more advanced than Leadcatcher, but we are always open and honest when reviewing your requirements.